Shipping policy

Shipping Policy

At Barevelle, we want getting your order to you to be the easy part. Here's exactly how our shipping works, what to expect, and how to reach us if something's off. We'd rather set honest expectations up front than promise you a date we can't keep.

ORDER PROCESSING
Once your order is placed, you'll get a confirmation email straight away. We then process orders within 1-3 business days, Monday through Friday, excluding weekends and public holidays. "Processing" means we prepare, pack, and hand your order to the carrier — that's separate from the delivery time below. You'll receive a second email with a tracking link as soon as your order ships. Please allow up to 48 hours after that email for tracking to start updating. We can't be held responsible for delays caused by the carrier once your parcel is in their hands.

DELIVERY TIME
Estimated delivery, after processing:

  • United States: 7-15 business days
  • Worldwide: 5-15 business days

These are estimates, not guarantees — a parcel can arrive earlier or later. International orders pass through customs, which can add a few days beyond the carrier's transit time and is outside our control. If your estimate passes and your order still hasn't arrived, see "Order hasn't arrived?" below and we'll help.

SHIPPING COST
Standard shipping is free for orders above $50, and it's $4.99 for orders below $50. Whatever applies, the exact cost is always shown at checkout before you pay — no surprise fees added afterward.

CUSTOMS, DUTIES & TAXES
Import duties and taxes may apply to international orders depending on your country's rules. 

Any import duties or taxes charged by your country are the customer's responsibility and aren't included in the product or shipping price. Your carrier or local customs office will contact you if payment is due.

TRACKING YOUR ORDER
A tracking number is emailed to you the moment your order ships. Track it any time at https://barevelle.com/apps/17TRACK, or just reply to your confirmation email. If you haven't received a tracking number within 2 business days of ordering, email us at hello@barevelle.com and we'll sort it out.

ORDER HASN'T ARRIVED IN THE ESTIMATED TIME? WHAT NEXT?
Email us at hello@barevelle.com with your order number within 30 days of your order date, and we'll open a trace with the carrier to locate your parcel. If you reach out after 30 days we'll still try to help, but the carrier may no longer be able to trace it. This also covers parcels that show as delivered but haven't turned up — tell us and we'll investigate.

WRONG ADDRESS, OR NEED TO CANCEL? WHAT NEXT?
If you spot a mistake in your shipping address or need to cancel, email hello@barevelle.com within 24 hours of ordering. We process orders quickly, so we can't guarantee changes after that window — but we'll always do our best. We can't take responsibility for orders sent to an address that was entered incorrectly at checkout.

DAMAGED, WRONG, OR FAULTY ITEM? WHAT NEXT?
If your order arrives damaged, incorrect, or faulty, email support@barevelle.com within 30 days with your order number and a photo, and we'll make it right with a replacement or refund. For anything to do with our  365-day satisfaction guarantee, see our Refund Policy https://barevelle.com/policies/refund-policy.

CONTACT US
Questions about any of the above? Email hello@barevelle.com and we'll reply within 1-2 business days. A real person will help.